FAQs

HP Design specializes in custom engraving and product personalization for retail customers, corporate clients, and wholesale orders. We offer engraving on a variety of materials, including glass, wood, and metal.

You can place an order through our website, by contacting us directly, or by scheduling an in-studio consultation. For wholesale inquiries, please fill out our consultation form for a more tailored experience.

Our standard turnaround time is 2-10 business days, depending on the complexity of the design and order size. Rush orders may be accommodated for an additional fee.

We accept acceptable formats like .PNG-300 dpi or higher, .JPEG, .SVG, .AI. If you're unsure about your file, feel free to contact us, and we'll guide you through the process.

We accept acceptable formats like .PNG-300 dpi or higher, .JPEG, .SVG, .AI. If you're unsure about your file, feel free to contact us, and we'll guide you through the process.

Yes! You are welcome to bring in your own items for engraving, though certain materials may not be suitable. Contact us first to confirm compatibility.

Yes, we provide digital proofs for all custom orders to ensure the design meets your expectations before we proceed with production.

We offer a wide range of customization options, including personalized text, logos, and intricate designs. We can also create custom packaging for special occasions or corporate events.

Pricing varies depending on the complexity of the design, the material used, and the quantity ordered. For retail orders, customization starts at $50, and wholesale orders start at $250.

Yes, we offer special pricing for bulk orders. Contact us or schedule a wholesale consultation to discuss your needs and get a custom quote.

We accept a variety of payment methods for your convenience, including credit cards, checks, direct bank transfers, and cash. Please note that production on your order will begin once the invoice has been paid in full.

Once production has begun, cancellations or modifications may not be possible. If you need to make changes, contact us as soon as possible, and we’ll let you know if adjustments can be made. Please note that cancellations may be subject to a fee if production has already started.

Currently, we ship within United States but can accommodate international orders on a case-by-case basis. Please contact us for more details.

We offer standard, express, and overnight shipping with tracking available for all orders.

Due to the personalized nature of custom items, we do not accept returns. However, if there is an issue with your order, please contact us, and we'll work to resolve it.

Bring any inspiration, sketches, or materials you want to discuss. The more details you provide, the better we can assist you!

You can schedule a consultation directly through our website by filling out the booking form or by contacting us via phone or email.

Our retail consultations are tailored to individual customers who are looking for personalized, one-off custom products or smaller orders. During the retail consultation, we focus on helping you create the perfect product that matches your vision, whether it’s a gift or something special for yourself.

Wholesale consultations, on the other hand, are designed for businesses and organizations looking to place bulk orders or customize products for corporate needs. We discuss large-scale customization, branding, and product sourcing options to meet your business requirements.

Both consultations offer personalized support, but the wholesale consultation focuses on larger orders with potential discounts and more complex customization options.